How We Use and Manage Your Data
Selden Research Limited (“Selden”) respects your right to privacy. We have put in place security measures for your personal data and manage your personal data in accordance with applicable data privacy regulations.
Please note that Selden is the Data Controller of your personal data. The principles set out in this Privacy Notice apply to all instances in which Selden receives your personal data as a Data Controller for the purposes described in this notice. Those purposes are processing of data in order to participate in the various activities available on this website or as mentioned below.
If you have any requests concerning your personal data or any queries with regard to these practices please contact Selden using the contact details given in section 11 below.
1. Personal data Selden collects.
We may collect the following Data, which includes personal data, from you:
- Name (and/or Company Name)
- Job Title
- Email address
- Contact Information such as addresses and telephone numbers
- IP address (automatically collected);
- Web browser type and version (automatically collected);
- Operating system (automatically collected);
- The products, application methods and associated use details (equipment, dilution etc) in order to provide improved technical support and safety guidance.
You may provide your personal data if you wish. We only collect personal data that you choose to provide to us or that is required to provide our service to you. The legal basis for the processing of your personal data is your consent and/or any other applicable legal basis. Any consent you provide may be withdrawn at any time by contacting Selden (see section 11).
If you choose not to provide your personal data, we will be unable to provide support services or responses and website access or functionality will be limited.
Furthermore, you may choose to opt-in to receive marketing information, promotional opportunities or surveys.
Selden may present job vacancies on the website. The handling of job applications is subject to a separate, specific privacy notice which may be found here – Job Applicant Privacy Notice
2. How Selden uses your personal data
For purposes of the Data Protection Act 1998, Selden Research Limited is the "data controller".
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your data will not be disclosed to third parties (See Section 4)
Your personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Section 3 (Security Measures).
Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our products / services;
- provision of bespoke documentation or website customisation;
- to help prevent breaches of security, the law or our contract terms;
- where specific consent (opt-in) has been obtained, contact for market research purposes which may be done using email, telephone, fax or mail.
3. Security Measures
Data security is of great importance to Selden Research Limited. To protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website.
Only authorized Selden staff have access to your personal data and all employees who have access to your personal data are required to adhere to the Selden IT, Data Protection and Privacy Policies.
Although we endeavour to do our best to protect your personal data, transmission of information over the internet is not entirely secure and is done so at your own risk. We cannot ensure the security of your data transmitted to/from the website.
Password access is required for certain parts of the website; you are responsible for keeping this password confidential.
4. Who Selden discloses your personal data to and why
Selden will never share your personal data with any Third-Party (a party other than an entity within Selden group) business organisation that intends to use it for their own purposes, other than as required by law.
Selden will use a third party for the distribution and maintenance of Email Marketing (See section 8). No personal data other than email address, name and consent/subscription status will be shared with this third party.
5. Your rights
You have the right to ask Selden to provide you with all the information it stores on you. You have the right to rectify, block, complete and delete your personal data, to restrict its use, and to port your data to another organisation. You also have the right to object to the processing of your data by Selden in some circumstances and, where we have asked for consent to process your data, to withdraw this consent.
You may update your personal data or preferences via the appropriate sections of our websites.
There are exceptions to these rights, however. For example, access to personal data may be denied in some circumstances if making the information available would reveal personal information about another person or if Selden is legally prevented from disclosing such information.
Selden may be obliged to retain data even if you withdraw your consent, such that there is a legal requirement to process your data.
The maximum charge for processing a subject access request will be £10. Please refer to section 11 for contact information.
6. ‘Cookies’ and other similar technologies
Cookies are small files which can be stored on a user's computer. They are designed to hold a small amount of data specific to a particular client and website, and can be accessed by the web server or the client computer. They allows the server to deliver a page tailored to a particular user or to carry information from one visit to the website (or related site) to the next.
- All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
- Prior to a cookie being placed, you will be presented with a message bar requesting your consent to set those Cookies. You may, if you wish, deny consent to the placing of Cookies; however certain features of the website may not function fully or as intended.
- This website may place the following Cookies:
- Strictly Necessary - These are cookies that are required for the operation of our website. For example, cookies that enable you to log into secure areas of our website.
- Analytical - allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works
- You can choose to enable or disable Cookies in your internet browser. Please consult the help menu in your internet browser.
- Ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
7. Website and content customisation
Selden Research Limited may employ the services of other parties for dealing with certain processes necessary for the operation of the website. The providers of such services do not have access to certain personal data provided by users of this website.
We may utilise your personal data along with other information we have collected about you and your organisation (eg, sales order history) in order to provide bespoke web pages containing tailored information, guidance and technical support. For example, providing a list of safety documents for products you have purchased.
8. Email Communications
Should you choose to opt-in to our email marketing and promotional information services then this will be controlled and conducted in a lawful and GDPR compliant basis.
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Personal data Selden collects" above. Any email marketing messages we send are done so through an EMS (Email Marketing Service provider). An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences,
9. Data Retention
Selden will retain your information for as long as is necessary for the purposes set out in this policy. Your information will be used and retained to the extent necessary to comply with our legal obligations, dispute resolutions and to enforce our agreements.
Log files will be retained for internal analysis purposes. These log files are generally retained for a short period of time, except where they are used for website security, to improve website functionality, or we are legally obligated to retain them for longer time periods.
Selden reserve the right to purge, delete or archive data that is no longer considered active or relevant. For example user account data, which has not been accessed for a period of 12 (twelve) months, may be removed.
If Selden believe that the changes are material, we will advise you by one or more of the following;
- posting the changes on this site;
- sending you an email or message about the changes;
- direct contact via one of our customer services team or account managers
We will also give you the opportunity to consent to these material changes. Changes will be effective upon the posting of the changes and your acceptance of the changes, which may be through your first or continued use of the site after the changes take effect.
11. How to contact Selden
The data controller responsible for your personal information for the purposes of the applicable European Union data protection law is:
Selden Research Limited
Data Protection Officer
Staden Business Park
Telephone: +44 (0)1298 26226
If you have any questions about this Privacy Notice or our data collection practices, please contact us at the address, telephone number or email listed above.